Position Title:                General Manager
Accountable to:             Charity Trustees
Location:                        Cardiff
Hours:                             37.5 hours per week
Salary:                            £30,000
Contract:                        1 Year Fixed Term (to be reviewed after 1 year)
Closing Date:                17/02/2025
Apply:                             CV and covering letter to careers@therescuehotel.com

Job Overview: The General Manager is responsible for overseeing the day-to-day operations of the charity (not the day to day running of the dogs home), including line management of staff, coordination of volunteers, and ensuring the smooth running of all operational processes. The role also involves coordinating fundraising efforts, managing donor relationships, tracking dog welfare, and ensuring compliance with all legal and ethical standards.

Key Responsibilities:

Line Management & Staff Coordination: Lead and manage the Vets Receptionist and RH Administrator, ensuring timely task completion, managing sickness and holiday leave, and providing regular feedback through performance reviews and training sessions. Ensure adequate cover for both planned and unplanned absences.

Training & Volunteer Coordination: Serve as the nominated point of contact for behaviour trainers, coordinating training requirements for dogs in foster care alongside the Volunteer Coordinator.

Liaise with fosterers of dogs on medical foster care regularly to ensure dogs’ needs are met.

Fundraising & Donor Relations: Coordinate and plan major fundraising events such as the Cardiff Half Marathon campaign, ensuring effective sign-up processes, fundraising, and progress tracking.

Work closely with Trustees to identify and apply for grant funding opportunities. Build and manage a donor directory, ensuring regular communication to update donors on the charity’s impact. Send thank-you cards, emails, and social media posts to donors, maintaining positive relations and demonstrating gratitude for support. Ensure timely shipment of RH webstore orders, manage stock levels, and monitor charity collection tin performance. Achieve set KPIs.

Dog Welfare & Operational Oversight: Monitor the status of dogs under care, ensuring appropriate medical attention, behaviour training, and general welfare.

Policies & Compliance: Assist in development, implement, and maintenance of operational and crisis management plans, policies and procedures to ensure consistency and compliance with legal and ethical standards. Ensure adherence to animal welfare laws and charity governance regulations.

Budget & Expense Management: Assist in budget planning and monitor operational expenses to ensure financial efficiency.

Communication & Reporting: Update TRH website’s News section bi-weekly. Maintain regular communication with Trustees, including weekly briefings on the status of dogs and other operational matters. Produce quarterly impact reports to showcase the charity’s achievements.

Team Morale & Crisis Management: Foster a positive work culture by ensuring staff and volunteers feel valued and supported.

Technology & Systems: Utilise technology tools to streamline operations, including foster care tracking and donation management.

Person specification

This is a specification of the experience, skills, etc. that are required to effectively carry out